Frequently Asked Questions

SMOKING POLICY

In order to maintain our high level of standards and for the comfort of the next guest, smoking is not permitted in the furnished units as it is difficult to remove the smell of smoke from the furniture, bedding, window coverings and carpets.

If it is determined by our staff that your unit requires extra cleaning to remove the smell of smoke the cost of $500 will be taken out of the damage deposit.

PET POLICY

Elite Suites allows small dogs and cats to occupy the rental unit with guests, Guests must read and sign pet policy upon arrival. Any damages caused by the pet will be at the cost and responsibility of guest/owner.

MINIMUM STAY

ELITE SUITES requires a 5-7 night minimum stay in all units.

CREDIT CARDS

Visa and Cheques accepted. A credit card is required to confirm all reservations and will be used to settle billing of any additional charges or damages incurred. Direct billing will be approved after our credit department has processed credit applications.

CANCELLATION POLICY

In order to receive full reimbursement of your rental deposit, Elite Suites requires notification to cancel a reservation 14 days prior to the scheduled check-in date.

If notification of less than 14 days is given, you will be charged the full rental rate of the apartment booking (to a maximum of 14 days).

The policy for cancellation during occupancy is 14 days notice.  If the balance remaining on your rental is less than 14 days, then the balance is non-refundable.  If balance remaining on your rental is more than 14 days, only 14 days will be charged for early cancellation and the remainder will be reimbursed.

RENTAL DEPOSIT

A rental deposit is required to reserve an apartment with Elite Suites.  The deposit  is half  the amount of the total rental rate (to a maximum of 14 days).